Shipping Policy

Shipping Policy

Thank you for shopping with Veliraa. This policy explains how we process and ship your order.

Order Processing Time

Orders are processed and dispatched within 1-2 business days of payment confirmation. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day.

You will receive an order confirmation email right after purchase and a shipping confirmation email with tracking details once your order is dispatched.

Delivery Time

We ship worldwide. Once dispatched, international orders typically arrive within 7-12 days.

Stage    Estimated Time
Order processing    1-2 business days
International delivery    7-12 days
Total estimated time    approx. 8-14 days

These are estimates, not guarantees. Delays can occur due to customs clearance, peak seasons (e.g. Black Friday, Christmas), severe weather, or carrier issues outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order. [We offer free shipping on orders over $XX. / Shipping rates are shown at checkout before you pay.]

Order Tracking

A tracking number is emailed to you once your order ships. Tracking may take 2-5 days to show updates after dispatch, as the carrier needs time to scan the package. If your tracking hasn't updated after 5 days, please contact us.

Multiple Items & Split Shipments

Items in one order may ship from different warehouses and arrive separately, with their own tracking numbers. You will not be charged extra shipping for this.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees, depending on your country's rules. These charges are set by your local customs authority and are the responsibility of the customer. We have no control over these fees and cannot predict their amount. Please check with your local customs office if you have questions.

Shipping Address

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed, lost, or returned because of incorrect or incomplete addresses. If you need to change your address, contact us within 12 hours of ordering. Once an order has been dispatched, we cannot change the address.

Delayed, Lost, or Damaged Orders
Delayed: If your order hasn't arrived after [15] days from dispatch, contact us and we will investigate with the carrier.
Lost: If the carrier confirms your package is lost, we will send a replacement or issue a full refund.
Damaged or incorrect items: Contact us within [7] days of delivery with your order number and clear photos. We will arrange a replacement or refund.
Undeliverable Packages

If a package is returned to us because of an incorrect address or because it was not collected, the customer may be responsible for re-shipping costs.

Restrictions

We currently cannot ship to P.O. boxes in some regions or to certain restricted countries. If we can't deliver to your location, we will contact you and issue a refund.